Help Center
Welcome to the Casio Cookwares Help Center.
Find answers about choosing and caring for cookware, pressure cookers, non-stick products, induction compatibility, online orders, delivery, warranty support, returns, and other common questions.
About Casio Cookwares
When was Casio Cookwares established?
Casio Metal Industries was established in 1980 in Gujranwala, Pakistan. Over more than four decades, the company has developed a broad cookware portfolio for Pakistani customers and international markets.
Does Casio manufacture its own cookware?
Casio Metal Industries is a cookware manufacturer with manufacturing operations in Gujranwala. Its ranges include pressure cookers, non-stick cookware, anodised cookware, die-cast products, induction-compatible cookware, and metal-finish cookware.
Does Casio export cookware?
Yes. Casio has served international markets, including destinations in the UK, USA, Canada, Europe, Africa, and the Middle East. Business/export enquiries can be directed to our Export Division.
Choosing Casio Cookware
What types of cookware does Casio offer?
Casio’s range includes pressure cookers, cookware sets, frying pans, tawas, woks, saucepans, casseroles, anodised cookware, non-stick cookware, die-cast cookware, induction-compatible cookware, and metal-finish products.
How do I choose the right cookware?
Consider your cooking method, family size, stove type, preferred material, maintenance requirements, and the types of meals you cook most frequently.
A pressure cooker, for example, serves a different purpose from a non-stick frying pan or anodised wok.
Which cookware size should I choose?
Choose capacity based on the quantity of food you normally prepare rather than simply purchasing the largest available size.
Product pages should be checked for the available sizes and specifications of individual Casio products.
Non-Stick Cookware
Is Casio non-stick cookware PFOA-free?
Applicable Casio non-stick ranges use PFOA-free coating solutions. Customers should check individual product specifications for information relevant to a particular cookware range.
Can I use metal utensils on non-stick cookware?
Unless a particular product specifically states otherwise, using wooden, silicone, or other suitable non-abrasive utensils is generally preferable because sharp or abrasive utensils can damage coated surfaces.
How should I clean non-stick cookware?
Allow the cookware to cool appropriately before cleaning. Use suitable non-abrasive cleaning materials and follow the care instructions supplied with your product.
Avoid aggressive scrubbing that could damage the coating.
Anodised Cookware
What is anodised cookware?
Anodising is an electrochemical surface-treatment process used to create a harder, more durable oxide layer on aluminium.
Is anodised cookware the same as non-stick cookware?
No. Anodised refers primarily to the treatment of the aluminium surface, whereas non-stick cookware relies on a coating designed to reduce food adhesion. Product construction can vary, so always check the individual Casio product specifications.
Induction Cookware
Does all Casio cookware work on induction stoves?
No. Do not assume every cookware product is induction compatible.
Look for induction compatibility on the individual product page, packaging, or product instructions.
How can I identify induction-compatible Casio cookware?
Check the product specifications or compatibility information provided with the product. If you remain unsure, contact Casio before purchasing.
Pressure Cookers
How do I choose the right Casio pressure cooker?
Consider household size, cooking volume, capacity, design, and the type of food you usually prepare.
Compare individual Casio pressure-cooker models and capacities before purchasing.
How should I use a pressure cooker safely?
Always read and follow the instructions supplied with your specific pressure cooker.
Never force a pressure cooker open while it remains pressurized. Keep valves, vents, gaskets, and other safety components clean and properly maintained, and stop using the cooker if a safety-related component appears damaged.
Can pressure cooker parts be replaced?
Replacement-part availability depends on the model and component. Contact Casio Customer Support with your exact model information to check availability and compatibility.
Ordering & Delivery
Does Casio Cookwares deliver across Pakistan?
Casio delivers eligible online orders to supported locations across Pakistan, subject to courier coverage and applicable restrictions.
How long does delivery take?
Estimated delivery time depends on destination, availability, and courier operations. Please see our Shipping & Delivery Policy for the current delivery estimate.
How can I track my order?
Where tracking is available, tracking/dispatch information may be provided after the order is handed to the courier.
Warranty, Returns & Support
Do Casio products have a warranty?
Eligible Casio products are covered according to their applicable warranty terms. Please check the product documentation and our Warranty & Product Guarantee page.
What should I do if my product arrives damaged?
Photograph the outer package, shipping label, internal packaging, and damaged product and contact Casio as soon as possible.
Do not discard the packaging until the issue has been reviewed.
Can I return or exchange an order?
Eligible purchases may qualify according to our Returns, Refunds & Exchange Policy. Conditions and applicable time limits should be reviewed before returning a product.
Where can I get additional help?
Visit our Contact Us page or a Casio showroom for available customer assistance.
